Returns and refunds
Returns and Refunds
Changed your mind? No problem. You can return your items by following the steps below.
How to make a return
- Pack the item or items, complete with their original box. You can use any container or cardboard box.
- Close the package ensuring all items are present and complete.
- Ship the package with a courier of your choice to the following address:
Via dei Bizantini 235, 88046 Lamezia Terme (CZ), Italy
Is a return possible?
You can request a return within 15 days of delivery of your order.
To be accepted, the product must be returned in the same condition in which it was received, complete with original tags, intact packaging, and original box.
Return shipping costs are the responsibility of the buyer.
Once the return is received and verified, the refund will be processed using the same payment method chosen at the time of purchase. If you paid on delivery, you will need to provide us with a valid IBAN to receive the refund via bank transfer. If you do not have an IBAN, a discount code of equal value will be issued to you, usable on our shop.
When will I receive the refund?
Within 15 days of receiving the package at our warehouse.
If you do not receive communication within this period, please contact our Customer Service for assistance.
Did you find a defect?
All purchases are covered by the Legal Guarantee of Conformity (articles 128 et seq. Consumer Code).
The duration is 2 years from delivery, and you must report the defect within 2 months of discovery.
Always keep proof of purchase (receipt or invoice). In case of a defect, contact our customer service.